Acceptable Use Policy

This Acceptable Use Policy ("AUP") governs the use of all services provided by Rainbow Web Solutions ("HostRainbow"). By purchasing or using any service from HostRainbow, you agree to comply with this policy.

This policy exists to protect the integrity, security, and reliability of our infrastructure and services. Customers are solely responsible for all activities performed through their accounts.

HostRainbow reserves the right to modify this policy at any time. Changes become effective immediately upon publication on our website. Customers are responsible for reviewing this policy periodically.

The following activities are strictly prohibited on our servers and network:

Services found engaging in these activities may be immediately suspended or terminated without notice.

Customers may not host or distribute the following content:

Customers are responsible for ensuring their content complies with applicable laws and regulations.

HostRainbow maintains a strict zero-tolerance policy regarding spam.

The following activities are prohibited:

Any account generating spam complaints or causing IP blacklisting may be suspended or terminated immediately.

Organizations listed in the Spamhaus Register of Known Spam Operations (ROKSO) are not permitted to host services on our network.

Shared hosting accounts operate within a shared environment.

Customers may not:

Unlimited bandwidth and disk space are intended only for website hosting purposes. Accounts used primarily for storage or downloads may be suspended.

Shared Hosting, Reseller Hosting, Master Reseller, and Alpha Reseller plans operate within shared infrastructure.

Each account receives limited CPU, RAM, disk IO, and entry processes. Accounts that consistently exceed resource limits may be suspended until optimized or upgraded to VPS or dedicated hosting.

Activities that threaten network stability or infrastructure are strictly prohibited.

Examples include:

HostRainbow may immediately suspend services involved in network abuse.

HostRainbow receives abuse reports from network providers, data centers, security organizations, and law enforcement.

Examples include:

Customers may be contacted to resolve abuse issues. Failure to respond within a reasonable time may result in suspension or termination.

HostRainbow respects intellectual property rights and expects customers to do the same.

Customers may not host copyrighted material without permission from the copyright holder.

Examples include:

Accounts repeatedly violating copyright laws may be suspended or terminated.

For offshore hosting services, the above prohibited activities still apply.

DMCA complaints may not always result in immediate takedown depending on the jurisdiction of the data center. However, valid court orders or legal directives may require service suspension or content removal.

Customers are responsible for ensuring all software installed on their services is properly licensed.

HostRainbow does not monitor installed software but may request proof of licensing if complaints are received from software vendors.

Backup services provided by HostRainbow are offered as a courtesy and are not guaranteed.

Customers are responsible for maintaining their own backups of all files and databases. HostRainbow shall not be liable for any loss of data resulting from hardware failure, software malfunction, or human error.

HostRainbow offers monthly, quarterly, semi-annual, annual, and bi-annual billing cycles depending on the service.

A 30-day money-back guarantee applies only to shared hosting plans unless otherwise specified.

Billing automation processes such as invoice generation, suspension, and termination are executed daily at approximately 2:00 AM IST.

Accepted payment methods include Credit Card, Debit Card, Net Banking, UPI, IMPS, RTGS, and NEFT.

HostRainbow reserves the right to suspend or terminate services that violate this Acceptable Use Policy.

Severe violations may result in immediate termination without prior notice or refund. Minor violations may receive a warning and time to resolve the issue.

Emergency actions may be taken to protect infrastructure or other customers.

HostRainbow shall not be responsible for any damages your business may suffer due to service interruptions, delays, or data loss.

Services are provided on an "as-is" basis without warranties of any kind, including merchantability or fitness for a particular purpose.

HostRainbow reserves the right to modify service pricing, policies, or terms at any time. Customers are bound by the latest version published on the website.

Abusive or threatening behavior toward our staff may result in immediate service termination without refund.

If you become aware of any violation of this Acceptable Use Policy, please report it to support@hostrainbow.in. All abuse reports are reviewed and investigated promptly.